Shipping policy

Orders are shipped via USPS Priority Mail, USPS First Class, or UPS Ground, whichever is most cost effective. Occasionally, if alternative shipping carriers offer an equal shipping type at a lesser rate, we will choose that method.

Our system will email your shipping confirmation as soon as a label is created for your order, but please note that tracking information will not become available until the package is picked up by the carrier, usually that day or the next business day. 

Expedited Shipping - Expedited shipping is available as an option at checkout for an  additional fee. Customers are responsible for the full cost of expedited shipping, which is calculated based on the destination and weight of the package. 

Expediting shipping will reduce transit time, but the processing time of 3-6 business days will still apply for all orders. We ask that you keep this in mind when planning for your package’s arrival. 

Lost/Delayed Packages - Once an order has been handed over to the shipping carrier, its transit is out of our control. Please contact the appropriate carrier if you feel your order has been lost or delayed. We cannot refund orders that are lost by a shipping company, and we advise you to work with them to arrange compensation. 

In addition, please contact the shipping carrier for any package that is lost or stolen after the package has been delivered.

ALL SHIPPING OF LIVE PLANTS WILL SHIP OUT ON MONDAYS AND TUESDAYS ONLY EACH WEEK